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    Tenant Direct is an independent Lettings & Management Agency specialising in residential property.

    At Tenant Direct, we have many hundreds of different properties on our books, and we add new listings to our website every day. But we will not advertise a property until it has been GAS SAFE gas safety certified, and inspected for electrical and furniture fire safety. So you can rest assured that the quality of our properties is consistent across the board.

    Whatever you are looking for, we are confident that we can help you: whether you want furnished or unfurnished property, a studio flat, a shared house or a family home, for students or working people - check our property listings and give us a call when you see something you like.

    When we first meet you we will take some brief details about you and the accommodation you are looking for, and search our database to find suitable properties for you to view.

    If you are looking to move some time in the future, we will log your details and contact you as suitable properties become available. We offer an SMS service for those who would like to receive text alerts of new listings.

    We will show you around any property you are interested in, and answer any questions you may have honestly and fully. We recommend that viewings take place in daylight hours, so you get a really good look at the property and the neighbourhood.

    Depending on what you want to see, we will book out enough time with you to show you a number of properties that fit your criteria and try to ensure we find you the perfect property.

    All of the properties on our books have the required certification for health and safety - such as GAS SAFE safety certification for gas appliances. In fact, we will not advertise a property until all the appropriate checks have been done.

    We will draw up the Assured Shorthold Tenancy agreements with your landlord, and provide you with copies of all documentation.

    We will also ask you to pay a deposit to be held as security against any damage or breakages. The deposit money will be returned to you when the tenancy is ended, assuming there are no damages or breakages to pay out of it. The deposit money can not be used as your last month's rent. In line with current legislation security deposits will always be registered under one of the tenancy deposit schemes ensuring your money is safe at all times.

    When you move into a property, if it is fully managed, we will take a full inventory of the items in the property and a note of their condition. You will be given a copy of this for your records. Keep it safe, because it will be referred to when you leave the property at the end of the tenancy, to see if anything is missing, damaged or broken.

    It is a good idea to have some insurance against loss or damage to your possessions while you are renting. If you have not sorted this out elsewhere, we have links to the HomeLet insurance site on our website (see the Insurance section).

    What are my responsibilities as a tenant?

    Tenancies are granted for a minimum of 6 months, and renewed every 6 or 12 months, although an assured shorthold tenancy can be anything up to three years in length before renewal is necessary if both parties agree. If you wish to leave the property, you will need to give one months notice in writing one month prior to the end of the fixed term.

    We take 1 weeks rent to reserve a property. The Holding Deposit will be deducted from the total amount you have to pay when you move in to the property. (The amount you have to pay when you move in is usually equivalent to the security deposit, one months rent in advance).

    If the landlord declines to grant the tenancy for any reason, the money would be returned to you. However, if you decide not to go ahead with the tenancy, the Holding Deposit will not be refunded

    As a minimum we will require satisfactory references from your employer, current or previous landlord and your bank. We may also ask for a personal reference, and in some cases, a guarantor. We will also run a credit check on you, so that we can reassure the landlord that you can afford the rent.

    In some cases, we will use an independent referencing company to source and evaluate the references.

    From 6th April 2007, security deposits need to be either held by a third-party custodian company or insured for the duration of the tenancy. In the case of properties managed by Tenant Direct we will be insuring deposits, however in the case of 'Letting Only' properties it will be for the individual landlords to decide whether your deposit will be insured or handed to a custodian company. Your tenancy agreement will detail which scheme your deposit is to be held under.

    The government has initiated the custodian scheme to help resolve disputes over how much of the deposit a landlord can hold back to pay for any repairs or damages. The custodian will ensure that any amount that is withheld is justified, and that both parties are treated fairly, as is also the case for insured deposits.

    Rents are normally quoted for a calendar month, and paid a month in advance. We will ask that you complete a standing order form on the signing of your tenancy agreement and will set it up directly with your bank.

    You will have to pay the water rates for the property, and the gas, electricity and telephone bills. You will also be responsible for the council tax on the property unless you are a student, in which case you will need to prove to the Council that you are in full-time education.

    Do you have a question we haven’t covered here?

    Please get in touch, we are here to help.

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